If the Download is set to Push mode, change it to Pull mode. Under Security Definitions, use the radio button under SONAR heuristic signatures to Select a revision. Translated Content This is machine translated content Login to Subscribe Please login to set up your subscription. On the far right, click on Communications Settings.
Clients should update to the new SONAR definitions when they heartbeat to the manager. Use the edit button to select an older revision for SONAR Heuristics engine 12.1 than is currently in use. Thank you for your feedback! Create a SymAccount now!' SONAR Definitions are not updated on SEP 12.1 Clients.
The policy serial number has the date and time of the last change and that can be seen in Monitors - Logs - Computer Status, or in the Client Status view Solution 1. Submit a False Positive Report a suspected erroneous detection (false positive).
Change the Communication Mode from Push to Pull. Symantec Sonar Definitions Load Error Select the LiveUpdate content tab, and edit the LiveUpdate Content policy. Applies ToWindows Server 2008 R2. Provide feedback on this article Request Assistance Print Article Products Subscribe to this Article Manage your Subscriptions Search Again Situation The Symantec Endpoint Protection Manager (SEPM) is updated with most of
Try these resources. Edit the LiveUpdate Content Policy again, and set the SONAR heuristic signatures to Use latest available. Sonar Has Generated An Error Code 1 Heuristic Scan Or Load Failure Supported Products A-Z Get support for your product, with downloads, knowledge base articles, documentation, and more. Symantec Sonar Has Generated An Error Code 0 After the manager has updated its SONAR definitions, set clients to get their definitions normally.
Roll back the SONAR definitions to an older set. Check This Out On the right side of the console go to the Policies tab. In the Policies section of the manager, highlight LiveUpdate. Don't have a SymAccount? Symantec Endpoint Protection Sonar Definition Failure
Select Show LiveUpdate Downloads to see the SONAR revision currently available on the SEPM. Verify that the clients roll back their SONAR definitions to the chosen set. 5. Open the SEPM console and in the Clients section (Computers section on small business edition), choose My Company or a client group that doesn't inherit policies from My Company. http://netlookmag.com/symantec-endpoint/symantec-endpoint-protection-error-code-11-whitelist-failure.html Make sure that the policy is assigned to all groups and that they update with the policy.
Close Login Didn't find the article you were looking for? Proactive Threat Protection Is Malfunctioning TECH178125 February 1st, 2012 http://www.symantec.com/docs/TECH178125 Support / SONAR Definitions are not updated on SEP 12.1 Clients.