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Symantec Endpoint Protection Troubleshooting Guide

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In all other versions of Windows, go on to the next step. The icon appears as a yellow shield icon with a green dot when the client can communicate with the management server. Thanks :) Thumb up. :) 0 Login to vote ActionsLogin or register to post comments Srikanth_Subra Troubleshooting Articles for Symantec Endpoint Protection version 12.1 - Comment:08 Nov 2011 : Link Good Thank you for your feedback! have a peek at this web-site

If the client can Telnet to the management server's HTTP or HTTPS port, the client and the server can communicate. On the General tab, click Off 3. For more information about the firewall, see the Administration Guide for Symantec Endpoint Protection and Symantec Network Access Control. currentprofile - change the setting for just the current profile.

Symantec Endpoint Protection Troubleshooting Guide

Symptoms include: SEP client is notreceiving definition updates. Incorrect changes to the registry could result in permanent data loss or corrupted files. Submit a Threat Submit a suspected infected fileto Symantec. Try these resources.

Using Telnet to test the connectivity to the management server You can use Telnet to test the connectivity to the IIS server on the management server. If the ping command does not return the correct address, verify the DNS service for the client and check its routing path. Try these resources. Troubleshooting Communication Phl/458 He Said, She Said: IT & employees at odds over cloud apps Products Products Home Threat Protection Advanced Threat Protection Endpoint Protection Endpoint Protection Cloud IT Management Suite Email Security.cloud Data

getting the balance right Cloud computing and the utilisation imperative Security From Cloud Today Can Grow Your Business Tomorrow Should you be afraid of the big bad data? Troubleshoot Http Connectivity Problems Between A Client And A Server Setupapi.log files contain information about teefer, and will reveal problems if teefer fails to load. About performing a manual policy update to check the policy serial number You can perform a manual policy update to check whether or not the client receives the latest policy update. http://www.symantec.com/docs/TECH106144 Is User Account Control enabled on the client?

NT does not change permissions on a subdirectory where ownership is incorrect, and does not report that it cannot change the permissions. Symantec Endpoint Protection Client Not Connecting To Server Provide feedback on this article Request Assistance Print Article Products Subscribe to this Article Manage your Subscriptions Search Again Situation This article describes how to troubleshoot client-to-manager connectivity issues.To quickly check Membership in other groups may cause restrictions on the Domain Administrator account's local rights. Ensure that Deny is not checked for any rights.

Troubleshoot Http Connectivity Problems Between A Client And A Server

In the Registry Key Permissions window, verify that the following are set to Full Control, and then click OK: CREATOR OWNER ...\Administrators SYSTEM On the Default Properties tab, verify that Default Provide feedback on this article Request Assistance Print Article Products Subscribe to this Article Manage your Subscriptions Search Again Situation You have problems installing Symantec AntiVirus Corporate Edition or Symantec Endpoint Symantec Endpoint Protection Troubleshooting Guide Article Filed Under: Security, Endpoint Protection (AntiVirus) - 12.x, Endpoint Protection (AntiVirus), Endpoint Protection Small Business Edition, Basics, Best Practice, Documentation, Tip/How to, Training, Troubleshooting Login or register to post comments Symantec Endpoint Protection Not Updating Virus Definitions On Client You could also check the collection of Articles below : 1)Quick Access to Symantec Knowledgebase Articles of Symantec Endpoint Protection 12.1 https://www-secure.symantec.com/connect/articles/quick-access-symantec-knowledgebase-articles-symantec-endpoint-protection-121 2)Troubleshooting Articles for Symantec Endpoint Protection version 11.x https://www-secure.symantec.com/connect/articles/troubleshooting-articles-symantec-endpoint-protection-version-11x

http://www.symantec.com/docs/TECH91646 Does the Administrator account have a password? http://netlookmag.com/symantec-endpoint/symantec-endpoint-protection-registry-keys.html You may need to define policies and equip protection over those vulnerable points as well. SEP clientis not showing a green dot in the Symantec Endpoint Protection Manager console. If the Administrator and System accounts do not have full control, add them. Symantec Endpoint Protection Live Update Not Working

Verify the DNS service for the client and check its routing path. Why does this window pop up? Restart the computer for the changes to take effect. Source I see sometimes Virus threats are coming from user’s hard drive from partitions (C or D)How will I know if the virus is coming from Email or Internet.

No Yes Client Server Troubleshooting Did you identify the source if it is getting injected via emails or file share or removable media? Don't have a SymAccount?

Click Apply, and then click OK.

How i can fix this? 0 ... For example: ping name Where name is the computer name of the management server. How to define policies and equip protection ? Symantec Endpoint Protection Client Is Unable To Connect To The Management Server To check the rights on registry keys in regedt32 Select the desired key.

Try these resources. Provide feedback on this article Request Assistance Print Article Products Subscribe to this Article Manage your Subscriptions Search Again Description You can download a utility to diagnose common issues you encounter Mithun Sanghavi Associate Security Architect MIM | MCSA | MCTS | STS | SSE | SSE+ |ITIL v3 Don't forget to mark your thread as 'SOLVED' with the answer that best http://netlookmag.com/symantec-endpoint/symantec-endpoint-protection-mac-uninstall.html To use the ping command to test the connectivity to the management server 1.

Education Services Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments. Forum Discussion by SKP | 27 Nov 2016 | 1 comment 1 2 3 4 5 6 7 8 9 … next › last » Current search Search found 18,345 itemsHow IfSymDiag cannot identify the problem, it can create a detailed report that you can submit to Technical Support to identify the problem. Solution For Symantec EndpointProtection 12.1...run Symantec Diagnostic Tool (SymDiag) Symantec Diagnostic Tool (SymDiag) is a utility designed to quickly and efficiently diagnose common issues encountered on multiple Symantec products.SymDiag can identify

When the tool recognizes an issue, the tool redirects you to the resources to resolve the issue yourself.